Delivery Information

The Lighting Outlet offers a flat $11.95 shipping rate for most Metro areas around Australia. If your postcode does not fall into this category, shipping will be calculated at checkout. For all split shipments, depending on location an additional charge may apply. We dispatch on multiple courier services Monday to Friday. Orders are shipped from our Sydney warehouse with full tracking.

Delivery Times After Dispatch (Approximate Guide Only)

- NSW/QLD/VIC Metro 1-4 Days
- NSW/QLD/VIC Country 3-8 Days
- SA/TAS 2-7 Days
- WA/NT 6-12 Days

IMPORTANT - DO NOT book an electrician until you have fully received your goods to ensure they are correct, on time and not damaged.

PO Box

We do offer shipping to PO Box addresses, but please be aware that Australia Post imposes certain restrictions. Specifically, they do not accept packages exceeding 1 meter in length or with a total cubic weight over 20kg. Should your order fall outside these parameters, we may need to ask for a physical address for delivery. In such cases, we will contact you either by phone or email to make the necessary arrangements.

Insurance

Upon finalising their purchase, customers may select a protection plan at a nominal fee of $4.99 for orders totaling less than $100, or an equivalent to 1% of the order's value for those exceeding this amount. The Lighting Outlet's responsibility for any breakages, damages, or theft is contingent upon the customer's election of this insurance option at checkout.

Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability arising from or in relation to any late deliveries, including expenses incurred for services provided by electricians and other contractors not party to this agreement.

ATL (Authority to leave)

If customer marks ATL in the checkout it is at the customer's risk if it is lost or damaged in anyway. We will provide a POD (Proof of delivery) from the courier if requested. Any orders under $200 will be defaulted as Authority to Leave.

Extra shipping

Charges may be calculated on orders from Tasmania, Norfolk Island, Lord Howe Island, Christmas Island, remote areas or larger quantities.

International Customers

Orders must be a minimum of $200 for us to process. Each country may have importing taxes, it is the customers responsibility to look into their country's importing tax. Australia's 10% GST (goods and service tax) will be removed from orders. Orders must be shipped internationally for the GST to be removed.

Long Lengths

For package lengths 2 meters or more will incur a $30 freight charge on top of all costs. This covers the couriers excess size charge and covers heavy duty packing materials needed to send your package safely.

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